Hello everybody. Beginning August 1st, The Community Liaison office opens!
What this means is that:
You can send all Questions, Complaints, and Suggestions to me, and they will be responded to within a period of 5 minutes to up to at most, 3 days. Speed of your response will depend on backlog, and the complexity of your question, and if I'm actually awake or not.
Contact information will always be in my signature. Please do not text me if you have a complex question or suggestion or with ANY complaint all complaints must be sent by PM or E-Mail, or directly to an SA/SSA. Also, only text me if you're in the USA, otherwise I won't be able to receive it, and you may be charged anyway.
Here is the format for PM/Emails. If Not followed, your message may not be answered.
Subject: Forum(Or Ingame) Name - Steam ID - First Name
Body: The First few lines should be a short summary of your question suggestion, or complaint. After that, its up to you.
For Text Messages:
Please include your Forum name, First Name, in the message, texting me is only for general inquiries, or to report server outages.
I'm trying to keep it professional, and documented, If possible, please keep your emails and PMs as neat and spelling-error free as possible. However I won't hold it against you, but, the easier it is to read, the quicker I can formulate a response.
Privacy is at the utmost importance, do not worry about asking questions which you only wish to direct at a Management member. Your correspondence will only be shared with Me, SSAs and or SAs.
If you would like more information, feel free to post in this thread, or feel free to contact me.
Thanks,
-The Community Pet
-Format may change at anytime, as this is the first time we are doing anything like this, so the first few weeks are more of a trial run.
-Post may be edited as time goes on, to add or remove information.
-Please note, due to wanting as much documented as possible, I will not be answering questions on Ventrilo, unless you open a private chat with me, or if its only a general question.
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